SELLER AGREEMENT

Introduction

This Seller Agreement (“Agreement”) outlines the rights, responsibilities, and obligations of individuals or businesses (“Seller”) who list and sell products or services on Digitaview Market.
By registering as a Seller, you agree to comply with this Agreement, our Privacy Policy, and Terms and Conditions.

Eligibility to Sell

To become a Seller, you must:

• Be 18 years or older.
• Provide accurate, truthful registration information.
• Complete identity verification (including ID upload and OTP verification).
• Agree to all required policy documents.

Digitaview Market reserves the right to approve or reject Seller applications at its discretion.

Seller Responsibilities

As a Seller, you agree to:

Product Information

• Provide accurate product descriptions, pricing, and images.
• Clearly disclose product conditions (new, used, refurbished).
• Avoid listing prohibited or illegal items (as defined by Namibian law).
• Order Fulfillment

• Process and ship orders within the timeframes you set.
• Ensure products are packaged securely and delivered in good condition.
• Keep customers informed about any delays.

Quality Standards

• Ensure all products are authentic, safe, and comply with quality regulations.
• Provide warranties where applicable.

Fees and Payments

• Sellers may subscribe to paid membership plans, subject to monthly or annual fees.
• Digitaview Market may charge service fees, commission, or transaction charges (as applicable).
• Fees are non-refundable unless otherwise stated.

Payments to Sellers will be made according to the payout schedule and payment method available in Namibia.

Seller Conduct

Sellers may not:

• Engage in fraudulent behaviour or misleading advertising.
• Contact buyers outside the platform to complete sales.
• Manipulate reviews or ratings.
• Upload harmful content, spam, or malware.

Violation may result in account suspension or permanent removal.

Returns, Refunds & Disputes

Sellers must:

• Honour return and refund policies stated on their listings.
• Respond to customer issues within reasonable time (1–3 business days).
• Cooperate with Digitaview Market during dispute resolution.

Digitaview Market may issue refunds on behalf of sellers as stipulated in the Return and Refund Policy

Intellectual Property

Sellers must ensure they have the right to use all product images, descriptions, and brand names.
Copyright violations may lead to listing removal or suspension.

Account Suspension or Termination

Digitaview Market reserves the right to suspend or terminate a Seller account due to:

• Policy violations,
• Fraudulent activity,
• Expired or unpaid subscriptions,
• Failure to comply with identity verification.

Limitation of Liability

Digitaview Market is not liable for:

• Seller performance,
• Inventory issues,
• Delivery delays,
• Product defects.

Sellers operate independently and are responsible for their own business activities.

Agreement Changes

Digitaview Market may update this Agreement at any time without notice.

BUYER GUARANTEE POLICY

Our Promise to Buyers

Digitaview Market is committed to providing a safe, reliable shopping experience.
Our Buyer Guarantee Policy ensures that buyers receive the products they paid for — in the condition promised — or they are eligible for a refund.

What the Buyer Guarantee Covers

You are protected when:

• The product never arrives.
• The product arrives damaged, defective, or significantly different from the description.
• The wrong item is delivered.
• The seller fails to respond to messages within a reasonable timeframe.
• The seller cancels the order after payment.

What the Guarantee Does Not Cover

The Guarantee does NOT apply to:

• Buyer mistakes (wrong size, wrong colour ordered).
• Change of mind purchases (unless seller allows returns).
• Products damaged by the buyer after delivery.
• Clearance items with “No Returns” clearly stated.
• Services completed as agreed.

Buyer Responsibilities

Buyers must:

• Provide accurate contact and delivery details.
• Inspect orders upon delivery.
• Submit claims with evidence (photos, order ID) within 7 days of receiving the item.
• Not misuse the Buyer Guarantee for fraudulent claims.

Resolution Process

Step 1 — Contact the Seller
Buyers should first message the seller through the platform.

Step 2 — Seller Response
Seller must respond within 72 hours.

Step 3 — Digitaview Market Intervention
If the issue is not resolved:

• Digitaview Market reviews the evidence.
• May issue a refund or partial reimbursement.
• May instruct the buyer to return the item.

Refunds may be issued via:

• E-Wallet
• Easy Wallet
• Blue Wallet
• EFT

Fraud Detection & Protection

Digitaview Market actively monitors suspicious transactions and may intervene to:

• Hold funds
• Cancel orders
• Suspend accounts

Both buyers and sellers must adhere to fair-use principles.

Policy Updates

Digitaview Market may revise this Buyer Guarantee Policy to improve clarity or compliance.