Who We Are

Digitaview Market is a proudly Namibian-owned online marketplace built to empower Namibia’s Small and Medium Enterprises (SMEs), creators, and local service providers. We connect buyers and sellers through a secure digital platform where products, services, and craftsmanship can be shared with customers across Namibia and beyond.

Your privacy is central to how we operate. We are committed to handling all personal information responsibly, transparently, and in line with Namibian data protection principles and international best practices.

Information We Collect

We collect information that helps us operate an efficient marketplace and deliver the services you request.

Information You Provide Directly

This includes data you provide when you create an account, place an order, list products, or contact support:\

• Name and surname
• Business details (for sellers)
• Billing and shipping addresses
• Email address and phone number
• Account login credentials
• Payment details (we do not store card numbers)
• Identity documents (for sellers)
• Product listings, prices, images, and descriptions
• Reviews, comments, or feedback

Information We Collect Automatically

When you browse or interact with Digitaview Market, we automatically collect:

• IP address
• Browser type and device information
• Pages viewed and actions taken
• Products viewed or added to cart
• Session data for site optimization

Cookies & Tracking Technologies

Like Amazon and major platforms, we use cookies to:

• Keep items in your cart
• Remember your preferences
• Improve site performance
• Personalize product recommendations
• Track analytics and security events

You can disable cookies in your browser, but some features may not work correctly.

How We Use Your Information

We use your data to:

• Create and manage your account
• Process orders and deliveries
• Communicate about your purchases
• Provide seller onboarding and verification
• Prevent fraud, scams, or unauthorized access
• Enforce our Terms and Conditions
• Improve site features and user experience
• Provide personalized product suggestions

Seller-Specific Data Processing

Sellers on Digitaview Market must provide additional information:

Required Seller Information

• First name and surname
• Business registration details (if applicable)
• Valid email and phone number
• Physical address
• Bank details for payouts (optional if using manual payouts)
• ID document for identity verification
• Store name, logo, and product listings

We use seller information to:

• Verify seller identity and prevent fraud
• Display store information publicly (except private data)
• Process subscription or membership payments
• Generate analytics and sales reports
• Notify sellers about orders, returns, and payout schedules

Sensitive data (ID, banking information) is not shared publicly.

Payments

We currently accept the following payment methods:

• E-Wallet
• Easy Wallet
• Blue Voucher
• EFT (Electronic Bank Transfer)
• Cash (for certain orders)
• Credit cards

Security notes:

• We do not store card or payment PINs.
• Payment providers only receive the minimum data necessary.
• All transactions are handled securely and comply with applicable safeguarding rules.

Data Sharing with Third Parties

Digitaview Market does not sell personal data.

We may share information only with:

Service Providers

To deliver your orders and run our platform, we work with:

• Delivery and courier partners
• Payment processors
• Fraud detection tools
• Hosting and cloud service providers
• Marketing or analytics services

These partners are required to keep your information confidential.

Legal Requirements

We may share data if required by:

• Law enforcement
• Court orders
• Regulatory authorities
• Fraud investigations

Data Retention

We keep your information only as long as needed:

• Orders & invoices: 1 year
• Account information: while your account remains active
• Seller identity documents: for as long as needed to meet compliance
• Messages, reviews, and listings: until manually deleted
• Suspicious or fraudulent activity logs: minimum 5 years

You may request deletion of your account anytime.

How We Protect Your Information

We implement strong security measures, including:

• Encrypted data storage
• Secure servers and firewalls
• Regular vulnerability checks
• Authentication and OTP verification (if enabled)

While no system is perfectly secure, we take industry-standard steps to safeguard your data.

Your Rights

You may:

• Request a copy of your data (“Data Access Request”)
• Request correction of inaccurate information
• Request deletion of your data
• Control cookie settings

To exercise these rights, contact us using the details below.

Children’s Privacy

Digitaview Market is not intended for children under 18.
We do not knowingly collect information from minors.

International Transfers

If we use servers or service providers outside Namibia, your data may be processed internationally under appropriate safeguards.

Updates to This Policy

We may update this Privacy Policy from time to time. Major changes will be announced via email or website notification.

Contact Information

For any privacy questions or requests, contact us at:

Email: support@digitaviewmarket.com
Whatsapp: +264 81 392 3401
Windhoek, Namibia