Digitaview Market is committed to providing a safe and reliable shopping experience for buyers and a fair business environment for sellers. This Return & Refund Policy outlines how returns, refunds, replacements, and disputes are handled on our platform.

General Policy Overview

Digitaview Market is a third-party marketplace where independent sellers list and sell products.
Each seller is responsible for handling returns and refunds for their products.

However, Digitaview Market may step in to assist buyers when:

• A seller does not respond
• A seller refuses a valid return
• A buyer receives a wrong, damaged, or defective item
• A seller violates platform policies

This is part of the Digitaview Buyer Guarantee.

Eligibility for Returns and Refunds

A return or refund may be approved under the following conditions:

• Buyer received:

• A damaged item
• A defective item
• A wrong item
• A counterfeit item
• An item that does not match the description or photos
• Missing parts or accessories
• A product significantly different from what was advertised
• Non-Delivery Cases

A refund may also be issued if:

• The order was never delivered
• The seller fails to ship the order
• Tracking information is invalid or misleading
• Delivery is more than 14 days past the promised date

Items Not Eligible for Return

For hygiene, safety, or legal reasons, some items cannot be returned unless defective:

• Personal care products (e.g., cosmetics, lotions, hair products)
• Underwear, swimwear, and intimate apparel
• Perishable goods (food, drinks, fresh products)
• Digital products and downloadable files
• Customized, personalized, or made-to-order items
• Clearance or “non-returnable” items clearly marked as such

Defective or damaged items in these categories may still qualify for refunds.

Return Window

Unless specified otherwise by a seller, the standard return window is:

7 days from the date of delivery (Default Policy)

Buyers must file a return request through Digitaview Market within this window.

If a seller offers a longer return period, the seller’s policy applies.

Return Process

Step 1: Buyer Requests a Return

The buyer submits a return request through their Digitaview Market account.

Step 2: Seller Must Respond Within 72 Hours

Sellers must approve or deny the return request within 3 days.

Step 3: Buyer Ships the Item Back

If approved, the buyer must return the item in its original condition with all accessories.
Sellers may provide a return address or pickup instructions.

Step 4: Refund Issued After Inspection

Once the seller confirms receipt and inspects the item, a refund is issued.

Who Pays for Return Shipping?

Seller Pays Return Shipping When:

• Item is damaged or defective
• Wrong item was sent
• Item is fake/counterfeit
• Item doesn’t match description
• Buyer did not receive the order
• Order was delayed beyond acceptable limits

Buyer Pays Return Shipping When:

• Buyer changed their mind
• Buyer ordered the wrong size/color
• Buyer no longer wants the item

Refund Timelines

Refunds are processed to the buyer’s original payment method.

Refund will be issued within:

• 3–7 business days after seller confirms the return
• Up to 14 days if Digitaview Market must intervene

Seller Return Requirements

Sellers must:

• Clearly describe their return policy on their store page
• Respond to return requests within 72 hours
• Process refunds promptly
• Provide a return address in Namibia
• Not refuse legitimate returns
• Not block or delay refunds unfairly

Digitaview Market may take action if sellers violate return obligations.

Digitaview Buyer Guarantee

If a buyer and seller cannot resolve a dispute, the buyer may request Digitaview Market Guarantee Protection.

Digitaview will step in when:

• Seller is unresponsive
• Seller refuses a valid refund
• Buyer receives counterfeit items
• Order never arrives
• Product is significantly not as described

Digitaview Market may issue a refund on behalf of the seller and recover the amount from the seller’s account.

Non-Compliance by Sellers

Failure to follow this policy may result in:

• Listing removal
• Account suspension
• Membership cancellation
• Withheld payouts
• Permanent ban from the platform

Abuse of Return System (Buyers)

Digitaview Market does not tolerate:

• Frequent unjustified returns
• Returning used items as “new”
• Sending back wrong items
• Claiming non-delivery when delivery was successful

Buyers who misuse the system may face restrictions or account suspension.

Contact Support

For return assistance or disputes, contact:
📧 support@digitaviewmarket.com
Or visit your Digitaview Market Account → Orders → Return Request